Reconciliation operations, delivered.
Settler Managed Operations pairs the platform with named operator attention. Onboarding, triage, monthly close, and audit packets — without building an in-house reconciliation function.
Who this is for
Managed Operations is designed for teams that need reconciliation results but are not ready to staff or manage a dedicated reconciliation function.
Finance teams scaling past spreadsheets
You need deterministic reconciliation and clean exception audit trails — but your team is already at capacity.
Operators without a dedicated recon engineer
You have volume and complexity but the budget or timeline for a specialist hire doesn't match the urgency.
Teams approaching an audit or compliance review
You need structured evidence and reconciliation history prepared for external reviewers on a defined timeline.
What's included
Each managed engagement covers a defined set of deliverables. Scope is agreed at engagement start — no undefined commitments.
Onboarding and configuration
We scope your reconciliation requirements, configure your adapters, define your matching rules, and run your first production reconciliation — no guesswork, no ramp-up period.
- Adapter setup (Stripe, bank, ERP, or custom)
- Matching rule configuration and tolerance review
- First production run with results walkthrough
- Runbook handoff for your team
Ongoing exception triage
Named operator attention on your exception queue. We review open exceptions, apply resolution patterns, and escalate only what genuinely needs your decision — reducing review burden without removing authority.
- Weekly exception queue review
- Pattern classification and resolution recommendations
- Escalation with evidence context where needed
- Exception audit trail for your records
Monthly close support
Reconciliation-aligned close operations delivered on your schedule. We prepare the close run, review open items, and produce a summary ready for your finance team or auditors.
- Pre-close data quality check
- Close run execution and review
- Open exception summary with operator notes
- Delivered by your agreed close date
Audit evidence packets
When auditors, compliance teams, or counterparties request reconciliation evidence, we prepare structured audit packets: run summaries, exception disposition logs, proofpack artifacts, and methodology notes.
- Run summary with result counts and posture
- Exception disposition log with resolution rationale
- Proofpack artifact (hash-linked evidence JSON)
- Methodology notes for auditor review
Performance and trend reporting
Monthly operational summary covering match rate trends, exception patterns, recurring families, and any configuration changes. Delivered as a structured report.
- Match rate and exception density trends
- Recurring exception family tracking
- Configuration change log
- Operator notes and recommendations
Why choose managed operations
Specific operational advantages over self-service or ad-hoc reconciliation.
No reconciliation engineer needed
Skip the 3–6 month ramp to hire and onboard a reconciliation specialist. Get operational results from the first week.
Consistent close quality
Monthly close support delivered on your schedule by operators who know the system — not a last-minute scramble.
Audit-ready evidence without manual assembly
Structured audit packets prepared when you need them, using the evidence already generated by every reconciliation run.
Clear escalation path
Exceptions that need human judgment get escalated with context. You never get a question without supporting evidence.
How it works: what we do and what you control
Managed Operations is not a black box. You retain full console access, full audit trail visibility, and final authority over every exception resolution. Here is what the engagement model means in practice:
- We configure and operate Settler on your behalf — you retain full access to the console at all times.
- You remain the final authority on exception resolution. We recommend, you decide.
- All operator actions are logged in the audit trail. Nothing happens without a record.
- Your data stays in your tenant. Operator access is scoped and revocable.
- SLAs for exception review cadence and close support are agreed at engagement start.
Engagement model
Managed Operations engagements are month-to-month with a defined scope agreed at start. Pricing is based on volume, cadence, and adapter complexity.
Scoping call
30-minute conversation to understand your data sources, volume, close schedule, and any pending audit requirements.
Proposal and setup
We send a written scope with deliverables, SLAs, and pricing. On acceptance, we begin adapter configuration and onboarding within 5 business days.
Ongoing operations
Regular exception triage, close support on your schedule, and audit packets on request. Monthly review call to discuss trends and any configuration updates.
Start with a scoping conversation.
No commitment required. We'll scope your requirements, answer technical questions, and give you a clear picture of what managed operations would look like for your team.